Shipping and Returns

We know that you are eager to receive your piece.

Once you have confirmation from Shipping (we will send you an email confirming the Shipping of your pieces) the expected arrival times for the recipient are:

Shipping National (Continental Portugal)

•  up to 2 business days (Nacex) – €3.90 – call us at 920018184 if you want to receive faster
• free from €100

Madeira and the Azores (CTT) 

• 6 to 8 business days – €3.90

Shipping Intracommunity  (CTT or UPS)

• 5 to 10 business days (CTT) - 5€
• 4 business days (UPS) - €22
• free from 350€ (via UPS)

Shipping Extra-EU(CTT or UPS or DHL)

• up to 20 business days (CTT) – €9.5
• up to 6 working days (DHL) - 37€
• free from 500€ (via UPS)

If no one is at the address you indicated, the carrier will Beadcontact you directly to your mobile phone. Please make sure you give us the correct number.

Our carriers guarantee 95% delivery deadlines.

In case of urgency p. f contact Beadcto to 920018184 or by e-mail: info@filigranaportuguesa. PT.

Additional information

 

Providing an incorrect address may lead to its return, causing additional costs. Please check your address to make sure there are no errors (we don't want it to take too long to receive your wonderful piece!). The invoice will accompany all our Shipping, being issued after payment of your order.

Customs Fees

European Union

Orders placed within the EU are exempt from any customs fee.

Outside the European Union

When orders are sent outside the EU, or to another country within the EU with special customs regulations, Filigrana Portuguesa does not control these fees and does not have any type of control from the moment it is received by the authorities in the country of destiny. The customer should Beadcontact local customs for more information.

Filigrana Portuguesa does not assume any responsibility in this process, however any clarification that may be needed is fully available to help resolve it.

Returns

Did you receive your item and don't like it? Did you expect another type of piece? Talk to us.

ATTENTION: We do not refund custom-made pieces (custom pieces or gold pieces that are not in stock)

We are happy to refund any product purchased as long as it meets the following criteria:

 

We do not return custom parts;

Return the product in perfect condition (as sold) in its original packaging and with the associated invoice;

Please return the product 45 days after receiving it.

 

The address must be the following:

Seixas Garcês Lda

PO Box 1033

4446-909 Ermesinde

We will not be responsible for items lost in the mail, we recommend using a service that includes insurance.

Return Costs

If the products have any type of defect, we will assume all costs. If the return is not for this reason, the cost of Shipping will be deducted from the amount paid for the piece.

Return Process

The return process will start only after we have received your products. When the products reach our hands we will notify you by email and we will start the process as soon as possible. Please note that it may take up to 15 business days to process your money depending on the payment mechanism you used to purchase.