+55000 fãs
Shipping and Returns
We know that you are eager to receive your piece.
Once you have confirmation from
- up to 2 business days (Nacex) – €3.90 – call us at 920018184 if you want to receive faster
- free from €100
Madeira and the Azores (CTT)
- 6 to 8 business days – €3.90
- 5 to 10 business days (CTT) - 5€
- 4 business days (UPS) - €22
- free from 350€ (via UPS)
- up to 20 business days (CTT) – €9.5
- up to 6 working days (DHL) - 37€
- free from 500€ (via UPS)
Our carriers guarantee 95% delivery deadlines.
In case of urgency p. f contact
Additional information
Providing an incorrect address may lead to its return, causing additional costs. Please check your address to make sure there are no errors (we don't want it to take too long to receive your wonderful piece!). The invoice will accompany all our
Customs Fees
Orders placed within the EU are exempt from any customs fee.
When orders are sent outside the EU, or to another country within the EU with special customs regulations, Filigrana Portuguesa does not control these fees and does not have any type of control from the moment it is received by the authorities in the country of destiny. The customer should
Filigrana Portuguesa does not assume any responsibility in this process, however any clarification that may be needed is fully available to help resolve it.
Returns
Did you receive your item and don't like it? Did you expect another type of piece? Talk to us.
ATTENTION: We do not refund custom-made pieces (custom pieces or gold pieces that are not in stock)
We are happy to refund any product purchased as long as it meets the following criteria:
We do not return custom parts;
Return the product in perfect condition (as sold) in its original packaging and with the associated invoice;
Please return the product 45 days after receiving it.
The address must be the following:
Seixas Garcês Lda
PO Box 1033
4446-909 Ermesinde
We will not be responsible for items lost in the mail, we recommend using a service that includes insurance.
Return Costs
If the products have any type of defect, we will assume all costs. If the return is not for this reason, the cost of
Return Process
The return process will start only after we have received your products. When the products reach our hands we will notify you by email and we will start the process as soon as possible. Please note that it may take up to 15 business days to process your money depending on the payment mechanism you used to purchase.