We have all parts in stock. Check here according to the shipping address: https://www.filigranaportuguesa.pt/pages/envios_devolucoes
We always like to keep our customers informed. When the piece is shipped, we will send you an email or sms confirming the respective shipment.
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Depending on the value of your order, you may have to pay customs fees. Filigrana Portuguesa is not responsible for paying customs fees or any other expenses related to orders sent outside Europe.
Of course I do! Nor would we be correct if it were not possible to do so. Did it not serve you? Did you expect a different piece? Talk to us here. We like to know what we can do to improve.
We will refund your money in full if you resend the item to us within 45 days of receiving it. This must be sent to us in the same conditions in which you received it (immaculate!). Shipping costs will not be refunded to you.
We are very sad that you want to go this way but we always want to improve our service. Seixas Garces Lda has an Electronic Complaints Book. Our RAL entity (Consumer Arbitration Court) is the Consumer Information and Arbitration Center of Porto https://www.cicap.pt/.
You can access it through this address: https://www.livroreclamacoes.pt/inicio or by clicking on the following image:
Of course I do! Although we are sad that we did not live up to your expectations! We will refund the entire value of the parts if you meet the following conditions:
The address where you should send your parts:
Seixas Garcês Lda
We will notify you when we receive the parts.
ATTENTION: We do not return made-to-order items (custom items or gold items that are not in stock)
All items in silver or gold will have the marking 925, 375 or 800 in the respective contrast (applied by an exempt entity such as the Contrastaria do Porto) that guarantees the authenticity of the pieces. In addition to this brand, there will always be another brand, designated as a liability brand, belonging to the manufacturer.
All our pieces are designed and produced in Portugal.
In Portugal, the tradition of gold has always existed. With the coming of less favorable economic times, people ended up buying less gold and sticking to golden silver.
Your pieces will be covered in a very thin layer of gold through an electrolytic process in which microscopic gold particles adhere to your piece, giving it a golden finish.
Silver undergoes a natural oxidation process over time, tending to darken.Through a bath of rhodium (also a precious metal) the piece will be more protected preventing oxidation from being so fast Your pieces will be covered by a very thin layer of rhodium through an electrolytic process in which there is adhesion of microscopic particles of rhodium to your piece giving it a silver finish.
What is the difference between 9 karat gold and 19 karat gold?
9 karat gold is less pure than 19 karat gold. In the case of the first, in every 1000 parts of metal there are 375 that are pure gold, contrary to what happens in 19-karat gold, which in every 1000 parts 800 are pure gold. Due to this difference, the durability of 9 karat gold pieces is quite different from 19 karat gold.
Silver is a precious metal sensitive to moisture, heat, chemicals, cosmetics, air pollution, among others. Changing the part's color does not mean a change in its quality.
Please follow the instructions below to keep your parts looking like new:
Yes! Even if you haven't been to our store, we will be happy to help. Contact us at (+351) 920018184.
Payment methods are:
As soon as you make the payment, the money will be automatically withdrawn from your account.
In hundreds of orders placed we never had any problems. Our store has an SSL Certificate which means that all your data is encrypted and protected. We don't (and never will) have access to your credit cards, bank account or Paypal account.
Yes! One of the most important issues for us is to provide good after-sales service.
At first glance they may seem fragile products but they are robust pieces that, with due care, will remain perfect for a long period of time.
Damages resulting from falls, improper use, accidents of any nature and contact with chemical agents that could damage the materials of your piece are excluded from the warranty. If it is impossible to repair the part within the warranty conditions, another one of the same or similar value will be provided without any extra charge..