TERMS OF USE

These terms and conditions set out the legal terms that apply to your use of our website, www.filigranaportuguesa.pt, whether as a visitor or as a registered user.

Please read these terms and conditions carefully and make sure you understand them before using our website. Please note that by using our website, you agree to these Terms and Conditions. If you do not agree with them, you should not use our website.

ACCESS TO OUR WEBSITE

You must be over 18 to use our services. The website is free to use and you do not need to register to browse it.

Access to our website is permitted on a temporary basis and does not include any commercial use of the website or its content. You may not reproduce or copy any of its content without our written permission.

We reserve the right to withdraw or change the website without prior notice, and we may restrict access to the website from time to time.

When you visit the website and/or place an order, you are communicating with us electronically, and you agree that all agreements, notices, disclosures and other communications we send you electronically satisfy any legal requirement that such communications be in writing.

OUR PRODUCTS

We try to be as accurate as possible in our product descriptions. However, we cannot guarantee that every description is entirely accurate, complete, reliable or error-free. Product images on the website are for illustration only. Although we try to display colors accurately, we cannot guarantee that your screen will show the exact color of the products.

If the products you ordered are not as described, are defective, or fall below the relevant market quality standards, you may return them. Please see Shipping & Returns for more information. For details of the specific characteristics of our products, see the Materials & Care.

ORDERS AND PAYMENT

To order products, you must be over 18 and have a valid credit or debit card or PayPal account. When you place your order, you must make sure that all the details you provide are true and accurate, that you are an authorized user of the credit or debit card used, and that there are sufficient funds in the account to cover the cost of your order.

The website lets you review your order and correct any mistakes before you submit it. Please read and check your order on every page of the checkout process, as you are responsible for making sure the information you provide is accurate (for example, the correct products, quantities, size, delivery address, etc.).

We reserve the right to cancel your order if, for example, we cannot obtain payment authorization, shipping restrictions apply to a particular item, the item ordered is out of stock or fails our quality control standards and is withdrawn, or you do not meet the eligibility criteria set out above. In these circumstances, a full refund will be made to your original payment method.

More information about the steps involved in placing an order can be found in our FAQ.

PRICE AND AVAILABILITY

Shipping costs are not included in our prices and are charged separately. They vary depending on the delivery address. See Shipping & Returns for more details on estimated delivery costs. The delivery costs for your order will be clearly shown on the website before you place your order (and are included in the "Total" shown on the order summary page).

If your billing address is in the EU, we will charge VAT at the applicable Portuguese rate. Again, this will be clearly shown on the website before you place your order (and is included in the "Total").

Many of our pieces are in stock and ship the same day. Gold pieces are made to order, especially for you: three out of four leave our workshop within 3 business days, and the maximum is 15 business days. You can check this information on each product page.

More information about the steps involved in placing an order can be found in our FAQ.

DELIVERY TIMES

We will send you an email when your order is submitted. Delivery times may vary depending on product availability and your delivery address. Delivery times are estimates and cannot be guaranteed. We will do our best to deliver your order on the estimated date, but there may be circumstances in which delivery is delayed by events beyond our reasonable control. If this happens, we will try to get your products to you as quickly as possible, but we will not be liable for any loss caused by such a delay.

Please also read our Shipping & Returnssection, as it contains important information about your order and its delivery date.

INTERNATIONAL DELIVERIES

Some of our products are subject to restrictions for certain international destinations. You must comply with all applicable laws and regulations of the country to which the products are being sent. We will not be liable if you break any such laws.

If you order products for delivery to an international destination, your order may be subject to import duties and taxes, which are charged when the delivery reaches that destination. You are responsible for paying these. See Shipping & Returns.

CONDUCT

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us, and you must use the website for lawful purposes only.

You must not use the website for any of the following:

In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or threatening, and/or (ii) in breach of copyright, trademark, confidentiality, privacy or any other right; or (iii) otherwise harmful to third parties, and/or (iv) objectionable, and/or (v) consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".

To cause harm, annoyance, inconvenience or needless anxiety to anyone.

Breaching these provisions constitutes a criminal offense under the Computer Misuse Act 1990. In accordance with any applicable law or court order, we will report any such breach to the relevant authorities and disclose your identity to them.

LINKING TO OUR WEBSITE

You are welcome to link to our website, but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (for example, by using a link to suggest any form of association with or endorsement by us). We reserve the right to withdraw linking permission at any time, and if we ask you to remove a link to the website, you must do so without delay.

Where the website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources, and the links should not be interpreted as our endorsement of them. We will not be liable for any loss or damage that may arise from your use of them.

OUR LIABILITY FOR THE WEBSITE

We may update or change the website or its content at any time, but we are under no obligation to do so. Please note that this means any content on the website may be out of date at any given time. The content of the website is provided for general information only. We make no representations or warranties, express or implied, that the website or any of its content is accurate, complete, up to date or free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the website or any of its content, whether express or implied.

We will not be liable to you or any other user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with: (i) the use of, or inability to use, the website; or (ii) the use of or reliance on any content displayed on the website.

We provide the website for domestic and private use only and, as such, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technically harmful material that may infect your computer equipment, computer programs, data or other proprietary material as a result of your use of the website, your downloading of any content from it, or any website linked to it.

PRIVACY POLICY

We only use your personal information in accordance with our Privacy Policy. Please read it carefully, as it contains important information about how we collect and use your data. By using the website, you consent to the use of your data as described in our Privacy Notice and you confirm that all data you provide is accurate.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

We own all intellectual property rights in the website and its content (such as text, logos, images and software, including their presentation and compilation — the "Content"). The rights in the website and the Content are protected by international copyright laws and by any relevant national legislation on copyright, related rights and database rights. All such rights are reserved.

You must not systematically extract and/or reuse parts of the website or the Content. In particular, you must not use any data mining, robots or similar data gathering and extraction tools to reuse substantial parts of the website. You must not create and/or publish your own database featuring substantial parts of the website (for example, our prices and product listings) without our prior written consent.

OTHER IMPORTANT INFORMATION

Severability — Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or competent authority decides that any of them is unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

Waiver — If you breach these Terms and Conditions and we take no action, or we delay in taking action, this does not mean we have waived our rights, and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and this does not mean we will automatically waive any later breach by you.

Governing law and jurisdiction — These Terms and Conditions are governed by Portuguese law. The courts of Portugal have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

Entire agreement — These Terms and Conditions constitute the entire agreement between you and us and supersede any and all previous agreements between the parties.

Events outside our control — We will not be liable for any failure or delay in performing any of our obligations to you if that failure or delay is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, such as acts of God, war, terrorist attacks, embargoes, riots, strikes, lockouts, trade disputes, fire, flood, earthquake or other natural disasters, breakdowns, severe weather, transport disruption, government action, or failure of public or private telecommunications or transport networks.

If such an event occurs and affects the performance of our obligations to you: (i) we will contact you as soon as possible to let you know; (ii) our obligations to you will be suspended for the duration of the event. If the event affects the delivery of your products, we will contact you to arrange a new delivery date once the event is over.

Complaints — Please let us know if you have any complaints or comments. See our contact page for more details.