Terms of service


These terms and conditions define the legal terms applicable to your use of our website, www.filigranaportuguesa.pt, either as a visitor or as a registered user.

Please read these terms and conditions carefully and ensure you understand them before using our website. Please note that by using our website, you agree to these Terms and Conditions. If you do not agree with them, you should not use our website.


To use our services you must be over 18 years old. The website is free and there is no need to register to browse it.

Access to our website is permitted on a temporary basis and does not include any commercial use of the website or its contents. You must not reproduce or copy the content made available without our written permission.

We reserve the right to withdraw or change the website without prior notice, and from time to time we may restrict access to the website.

When you visit the website and/or place an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send electronically satisfy any legal requirement that the same communications be in writing.


We try to be as strict as possible in the description of the products. However, we cannot guarantee that any descriptions are completely accurate, complete, reliable or error-free. Product images on the website are for illustrative purposes only. Although we try to display colors accurately, we cannot guarantee that your computer's color display accurately reflects the color of the products.

If the ordered products are not as described, defective or of inferior quality to the corresponding market standards, you can return them. Please go to Shipping and Returns for more information. To know the specific characteristics of our products, consult the section Materials and Care.


To order products, you must be over 18 years of age and have a valid credit or debit card or PayPal account. When placing your order, you must ensure that all details provided are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds in your account to cover the cost of your order.

The website allows you to check your order and correct any errors before submitting it. Please read and check your order on each page of the ordering process as you are responsible for ensuring that the information provided is accurate (e.g. correct products, quantities, size, delivery address, etc. .).

We reserve the right to cancel your order in the event that, for example, we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, the item ordered is out of stock or does not meet our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out above. In these circumstances, a full refund will be applied to the original payment method.

More information on the steps required to place an order is explained in the sectionQuestions.


Shipping costs are not included in the prices and will be charged additionally. These vary depending on the delivery address.Please see section Shipping and Returns for more details on estimated delivery costs Delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page).

If your billing address is within the EU, we will charge VAT at the rate applicable in Portugal. Again, these costs will be clearly displayed on the website prior to placing your order (and are included in the "total cost" amount).

All our products require a certain amount of time to be produced by our artisans. You can check this information in the details section of each product.

More information on the steps required to place an order is explained in the section Questions.


An email will be sent when the order is submitted. Delivery times may vary depending on product availability and your delivery address. Delivery times are estimated and cannot be guaranteed. We will try to ensure that your order is delivered on the estimated date, but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try to have your products delivered as soon as possible, but we will not be responsible for losses caused as a result of such delay.

Also read the information about our Shipping and Returns section, as it contains important information about your order and the date of delivery.


There are restrictions on our products for certain international destinations. You must comply with all applicable laws and regulations of the country for which the products are intended. We will not be liable if you violate such laws.

If you order products for delivery to an international destination, your order may be subject to import duties and taxes that apply when delivery reaches that destination. These taxes will be paid by you. Check the section Shipping and Returns.


You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all communications and electronic content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the website for any of the following:

  • In any way that violates any applicable local, national or international law or regulation.
  • In any way that is illegal or fraudulent, or has any illegal or fraudulent purpose or effect.
  • Submit, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or threatening, and/or (ii) in violation of copyright, trademark, trust, privacy or any another right; Or (iii) otherwise harmful to a third party, and/or (iv) objectionable, and/or (v) that consists of or contains a software virus, political campaign, commercial solicitation, chain letters, mass mailings or any " spam".

    To cause harm, annoyance, inconvenience or unnecessary anxiety to anyone.

    Violation of these provisions constitutes a criminal offense under the Computer Misuse Act 1990. We, pursuant to any enforceable law or public policy, will report any violation of such authorities and disclose your identity.


    We are happy to link to our website, but you must do so in a fair and legal manner and not damage our reputation or take advantage of it (such as using a link to suggest any form of association or endorsement by us) us the right to withdraw permission to link at any time and if we advise you to remove a link to the website, you must do so without delay.

    When the website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of such websites or resources and such links should not be construed as an endorsement by us of such linked websites. We will not be responsible for any loss or damage that may arise from your use.


    We may update or change the Website or its content at any time, but we are under no obligation to do so. Please note that this means that any content on the website may be out of date at any time. Website content is provided for general information only. We make no representations, warranties, express or implied, that the Website, or any content on it, is accurate, complete, current, or free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the Website, or any content therein, express or implied.

    We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with: (i) use or inability to Use, the Website; Or (ii) use of or reliance on any content displayed on the website.

    We only provide the Website for domestic and private use and as such we have no liability to you for any loss of profit, loss of business, interruption of business or loss of business opportunity.

    We will not be liable for any loss or damage caused by a virus, distributed denial of service attack or other technically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website Or for your download of any content on it, or any website linked to it.


    We only use your personal information in accordance with our Privacy Policy. Please read carefully as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Notice and you guarantee that all data provided by you is correct.


    We own all intellectual property rights in the website and its content (such as text, logos, images and software, including the presentation and compilation thereof, "Content"). The rights in the Website and the Content are protected by international copyright laws as well as any relevant national legislation relating to copyright, copyright and database law laws. All these rights are reserved.

    You must not systematically extract and/or reuse parts of the Website or the Content. In particular, you must not use any data mining, robots or similar data collection and extraction tools to reuse substantial parts of the Website.You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent


    Divisibility - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or competent authority decides that any of them is illegal or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

    Waiver - If you violate these Terms and Conditions and take no action, or if we delay acting, this does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we waive a breach by you, we will only do so in writing (signed by one of our Directors), and this does not mean that we will automatically waive any subsequent breach by you.

    Applicable law and jurisdiction - These Terms and Conditions are governed by Portuguese law. The courts of Portugal have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

    Full Agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all prior agreements between both parties.

    Events beyond our control - We will not be liable for any failure to perform or delay in performing any of our obligations to you if such failure or delay is caused by an event beyond our control. An event beyond our control means any act or event beyond our reasonable control, such as an act(s) of God, wars, terrorist attacks, embargoes, riots, strikes, lockdowns, trade disputes, fires, floods, earthquakes or other damages. natural. Disasters, breakdown, bad weather, interruption of transport, government action or failure of public or private telecommunications or transport networks.

    If such an event occurs and it affects the performance of our obligations to you: (i) we will contact you as soon as possible to notify you; Obligations to you will be suspended during the event. If the event affects the delivery of your products, we will contact you to arrange a new delivery date after the event has ended.

    Complaints - Let us know if you have any complaints or comments. See our section of contacts for more details