Shipping & Returns

We know you can't wait to receive your piece.

When does your piece leave our workshop?

Order on a business day before 4pm and your piece leaves the same day. Three out of every four orders leave within one business day. We don't ship on Saturdays or Sundays.

Gold pieces are made to order, especially for you. Three out of four leave our workshop within 3 business days, and the maximum is 15 business days.

This preparation time is always added to the delivery times below.

Delivery times

United States (CTT, UPS or DHL)

Final price: all import duties and customs taxes are paid by Filigrana Portuguesa. Nothing to pay on delivery.

• 5 business days, registered mail with tracking — €13.50 (on orders up to €299)
• 3 to 5 business days, UPS or DHL with insurance — €55
• FREE on orders of €499 or more (via UPS or DHL)

Canada (CTT, UPS or DHL)

• 5 business days, registered mail with tracking — €8.50 (on orders up to €299)
• 3 to 5 business days, UPS or DHL with insurance — €55
• FREE on orders of €499 or more (via UPS or DHL)

Europe (CTT or UPS)

European Union, United Kingdom, Switzerland, Norway, Iceland, Turkey, Ukraine and other European countries.

• 5 to 7 business days (CTT) — €7.50
• 3 business days (UPS) — €26
• FREE on orders of €399 or more (via UPS)

Rest of the world (CTT, UPS or DHL)

• 5 to 10 business days, registered mail with tracking — €9.50 (on orders up to €299)
• up to 5 business days (UPS or DHL) — €45
• FREE on orders of €499 or more (via UPS or DHL)

Mainland Portugal (Nacex)

• Delivered the next business day after dispatch — €3.90
• FREE on orders of €110 or more

Madeira and the Azores (CTT)

• 4 to 6 business days — €3.90
• FREE on orders of €110 or more

Spain (Nacex)

• Delivered within 48 hours — €3.90
• FREE on orders of €110 or more

Nacex does not deliver on Saturdays or Sundays. An order dispatched on a Friday is delivered the following Monday.

A note on gold pieces: gold pieces and orders above €299 always travel by insured express courier (UPS or DHL). Registered mail has tracking, but it doesn't allow us to declare a value for many destinations — we'd rather make sure your piece arrives.

If nobody is at the address you gave us, the courier will call your mobile directly. Please make sure the number you give us is correct.

Our couriers meet their delivery times in 95% of cases.

If your order is urgent, please call +351 920 018 184 or email info@filigranaportuguesa.pt.

Additional information

An incorrect address may cause your parcel to be returned to us, which creates extra costs. Please check your address carefully (we don't want you waiting any longer than necessary for your wonderful piece!). An invoice travels with every shipment and is issued once your order has been paid.

Customs and duties

• United States

In the United States, the price you see is the final price. Filigrana Portuguesa pays all import duties and customs taxes — you will have nothing to pay on delivery.

• European Union

Orders placed within the EU are exempt from customs duties.

• Outside the European Union

Except in the United States (see above), orders may be subject to import duties and local taxes, paid by the recipient on delivery. These amounts are set by the authorities of the destination country — Filigrana Portuguesa neither controls them nor receives them.

We are entirely available to help with any question your country's customs may raise.

Returns

Received your piece and it wasn't what you hoped for? Talk to us.

PLEASE NOTE: we do not accept returns on made-to-order pieces (personalized pieces, or gold pieces not held in stock).

We are happy to refund any product purchased, provided that:

• You return the product in perfect condition (as sold), in its original packaging and with the invoice;
• You return the product within 45 days of receiving it.

The address is:

Seixas Garcês Lda

Apartado 108

4564-909 Penafiel

Portugal

We cannot be held responsible for items lost in the post on their way back to us; we recommend using an insured, tracked service.

Return costs

If the product has any kind of defect, we cover every cost. If you are returning it for any other reason, the shipping cost is deducted from the amount refunded.

The returns process

The returns process begins only once we have received your products. When they reach us we will email you and start the process as quickly as we can. Please note that it may take up to 15 business days for the money to reach you, depending on the payment method you used.