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Shipping and Returns
We know you are desired to receive your piece.
National Shipments (Continental Portugal)
- Up to 3 business days (nacex) – 3,90€
Madeira and Azores (CTT)
- 4 to 6 business days - € 3.90
Intracommunity shipments (CTT or UPS)
- 5 to 7 business days (CTT) - 5 €
- 3 business days (UPS) -26 €
- Free from 399 € (via UPS)
Extracommunity shipments(CTT or UPS or DHL)
- Up to 15 business days (CTT) - 9.5 €
- Up to 5 business days (DHL) - 37 €
- Free from 499 € (via UPS or DHL)
Our carriers guarantee compliance with 95%delivery times.
If you have urgency P.F. contact 920018184 or by email: info@filigranaportuguesa.pt.
Additional information
The supply of an incorrect address may lead to its return, causing additional costs. Please check your address to ensure that you don't have any kind of error (we don't want to take too long to receive your wonderful piece!). The invoice will follow all our shipments, being issued after payment of your order.
Customs
Orders made within the EU are exempt from any customs rate.
When orders are sent out of myself, or to another country within I with special customs regulations, the Portuguese Filigree does not control these rates and has no control from the moment it is received by the authorities in the destination country. The customer should contact local customs for more information.
The Portuguese Filigree does not assume any responsibility in this process, however any clarification we need we are fully available to help solve.
Return
Did you get your piece and didn't like it? Did you expect another kind of piece? Speak with us.
ATTENTION: We do not return parts made by order (personalized pieces or gold pieces that do not exist in stock)
We are happy to return the money from any product purchased as long as it meets the following criteria:
We do not return custom parts;
Return the product in perfect condition (as sold) in its original packaging and with the associated invoice;
Return the product 45 days after receiving it.
The address should be as follows:
Seixas Garcês Lda
Apartated 1033
4446-909 Ermesinde
We will not be responsible for lost items in the mail, we recommend that you use a safe service.
Return costs
If the products have any kind of defect we will assume all costs. If the return is not for this reason the shipping cost will be deducted in the amount paid by the piece.
Return process
The return process will start only after we receive your products. When the products reach our hands we will notify it by email and start the process as soon as possible. Please be aware that it may take up to 15 business days to process your money dependent on the payment mechanism with which you made the purchase.